Is User Testing a Scam- A Review From a Tester

By | May 13, 2015

Name:  User TestingIs user testing a scam

Website: www.usertesting.com

Price: Free

Overall Rank: 8/10

 

my recommendationsUser Testing, Overview


Is User Testing a scam?  I have been using it for a while and this my review.

This is one of those very simple to use programs.  The idea is that people have their websites reviewed by you an end user.  They take a screen-cast video of what you are doing and a recording of what you are saying and they pay you for your time.  Test take no longer than 20 min.  Each Test they will pay you $10.00.  They also have a shorter test that is 3-5 minutes long and they will pay you $3.00 per user testing peek test.  Some test are designed to run longer but those tests will pay you extra.

Let me state this right up front.  You are not going to get rich from this program.  You are not going to build a sustainable business from this program.  But I like this program to earn a few extra dollars each month.

Is User Testing Legit

The Good and the Bad


Good

While some tests you still need to go through a screener, the screener here is typically only 2-5 questions.  So you are not wasting a lot of time only to find out that you don’t qualify for the test.  I know this is my biggest gripe with paid survey sites.  You start a survey and you spend 15 minutes answering questions only to find out that you did not qualify for the survey.  This does not happen here.

You get paid into your Paypal account exactly 7 days to the second from completing your test.  I have been using the site for about a year now.  The site has never missed the mark on this promise they make.

As I said earlier you are not going to get rich on this program.  I normally make about $50 a month on this website.  Enough to pay for an auto-responder or even enough for a meal out a month.  The most I have made on the site in one month has been $200.00.user testing

 

Bad


It takes a little while to get used to taking the tests.  The first few you have no idea what you are doing.  The key is to just keep talking about what you see and what your thoughts are about the website.  After about 3 tests you get used to the program and everything runs smoothly.

You need to be quick about clicking on a new test or someone else will get it.  I run the website in the background on my computer while I am doing other work.  When I hear it “ding” I then go to the page and click the test if I want to take it.  Sometimes it will say we have completed the amount of tests requested.  This is a bit troublesome at times as you think yeah I got another $10 coming in, but you get used to it.

One final negative thing you must reside in a country that can accepts Paypal payments.  You can get around this using a VPN though.

customer service

Customer Support


They do have Customer Service by toll free number from 8AM to 5PM PST, Monday through Friday.  So it is not an issue for most users.  They also have email support and response time is good with that as well.

 

Who is User Testing For?


This is for anyone who wants to make a few extra dollars a month.  I used it to cover my initial expenses when setting up a new website, a membership fee or even an auto-responder.

how much does it cost

User Testing Price


It does not cost a bit to become a tester.  That is the best part.  This is a free one.

 

My Final Opinion of User Testing


This is a great product to cover the costs of a new online venture, a monthly membership to somewhere or something, or even a dinner or a movie once a month.  It really does not take long.  Just remember it will not replace your normal income, just a way to make a few extra bucks.

Not a ScamFinal Verdict Legit 8/10

While this program is not going to get you rich or a sustainable income online, you will make some extra cash each month.  As I always say, every little bit helps.  If you are looking for a way to build an online business check you my review on Digital AltitudeWealthy Affiliates, Affiloramma, and Clickbank University.

If you have any of your own personal experience, comments or questions; please leave them below.

146 thoughts on “Is User Testing a Scam- A Review From a Tester

  1. Neil

    Hey, Marc. The user testing program is a new one for me that I’ve not heard of before. I remember being part of this survey company where I ate out at fast food chains and my meals were all paid for by giving feedback afterwards. Those were the times 🙂

    The user testing program is the same sort of thing, and after reading your review, it does sound like a good program to make some spare cash each month to top up the income from the job. I will also be looking in to your recommendation of Wealthy Affiliate too! Neil

    Reply
    1. Marc Pintar Post author

      It is kind of like that but you get paid in cash in your Paypal account. You can easily google them and you sill find them as well. I really like it, although I dont use it as often as I used to use it. Just nice when I need a few extra bucks. Works great an extra $50 a month that is $600 a year. Makes for a good program over all.
      Yes Wealthy Affiliate is great. I learned a lot from them, but dont take my word for it give it a try for free yourself.
      Let me know what you think.
      Marc

      Reply
    2. Corey Swerdloff

      is the income tax free if not what is the amount we can make before it will be required to pay it on taxes

      Reply
      1. Marc Post author

        Corey,
        You are responsible for any tax on money that you make. I am not an accountant, so you should check with a licensed professional. My guess is that it also varies depending on other income. Sorry I could not give a figure on that question.
        Marc

        Reply
  2. Adam

    Adam here from UserTesting. Great article! And thanks for the feedback. If you or your readers have any questions, I’m happy to provide some answers.

    Reply
    1. Marc Pintar Post author

      Adam,
      Glad you found the article. The only thing I wish you guys had was an affiliate program. It is okay I really like User Testing and it is something my readers could utilize to make a few bucks. Then that is good enough for me.
      Thank you again Adam.
      Marc

      Reply
      1. Marc Post author

        Rick,
        I am sorry you are having issues with the program. I would contact their customer support. They are very responsive in my experience.
        Marc

        Reply
      2. Andrea C.

        Hello Marc! I am so glad that you wrote this article because it gives me a chance to ask you a question that has been worrying me lately. I am a college age girl with very limited spending money who has been desperately hoping to find a way to make some extra cash online. I have a webcam that I bought with a gift card a friend gave me (I could not afford it on my own) that has a built in microphone. I thought that it would work. But when I tried to register on the User Testing Site and complete the sample test video I never got farther than the ‘Launch Recorder’ button. I have downloaded and installed the software over and over and tried many multiple times to get the thing to work but it just simply will not. I have come to the conclusion that it must be my webcam that is the problem. My computer only acknowledges it as a ‘video device’ and perhaps, if I purchased a separate microphone that would work instead.
        But here’s the deal . . . I’ll just be blunt and admit that all the money I have is about $29 in a savings account (not counting the $25 required to keep the account functioning). An in expensive microphone might be about $12 or $15. But if it works and I am accepted then even if I earn only $20 in a month, the microphone will have paid for itself and I will have a few extra dollars besides. But what if it doesn’t work??? That would be bad for me because I really wouldn’t use the microphone for anything else and I would have used up a huge chunk of my very meagre savings. 😛 😉 🙁
        Could you advise me on what to do about this? Should I go ahead and take the plunge, hoping for the best or should I just play safe and not bother trying it out? What would you do if you were in my situation? Thanks. 🙂 😉 🙂

        Reply
        1. Marc Post author

          Andrea,
          Wow, I really like your tenacity and drive. You will go far in life. Just keep it up. I of course cant guarantee anything. Have you tried looking on Amazon for a mic? Here is one here that is cheap but would work fine. You could even see if you can barrow one from a friend for a few weeks to see if it all works out. I do use the program, but as of late I havent used it as much as I would like because I am just too busy.
          Ultimately it is a decision you need to make. I cannot make it for you.
          Please keep me posted.
          Best of luck to you.
          Marc

          Reply
          1. Andrea C.

            Hello Marc! I am happy to say that User Testing did actually reply to my attempt to contact them concerning the problem, and sent me a list of tips to try . . . Some of which, I had not thought of before. I am so glad that I tried the tips because I was able to get the webcam/mic to work, the launch recorder button really launched the recorder, and the screen recorder was really installed. Unfortunately, I was seriously distracted by something and had to exit the site before completing the sample test video . . . Which is disappointing. 🙁 🙁 But I am hoping that I will be given a chance to retry the test, and if necessary, I can contact the support staff again. Thanks so much for the input, and I am so glad that I don’t have to worry about purchasing another mic right now.
            Also, I was re-reading my first comment and it occurred to me that someone might get the impression (from what I wrote) that I am in such desperate need financially that I might as well be homeless tomorrow. 😛 😀 :O Fortunately, that is not quite true . . . I am struggling to make ends meet and do need the extra money that (hopefully) trustworthy sites like User Testing might give me. But I am living with my parents at this time, and the meagre savings I referred to is my own personal spending money (besides $1 and some loose change that I carry around in my purse, lol 😛 😀 :D) not all that I have to live on.

          2. Marc Post author

            Andrea,
            They do let you retake the test, so no worries. Thanks for clarifying a few things there. I am glad you where able to get the mic to work. Their customer support is very helpful. Please keep me posted on how it goes.
            Marc

    2. Glamis

      Hello, Adam, I am concern about the security and privacy of having to install a program that tracks what is going on on my screen. Should I be? What can the program access? Is it purely a recording program or would it allow the program to access the files on my computer?

      Reply
      1. Marc Post author

        Glamis,
        It is a screen cast and you can see when it is on. As soon as you are done with the session it uploads the file you recorded and then closes.
        Marc

        Reply
    3. Steanah

      Hi there! What is the volume of tests one would anticipate loading into their queue daily? I also work with TranscribeMe and ClickWorker and it is extremely low volume. Regards, Christina

      Reply
      1. Marc Post author

        Steanah,
        It really depends on your demographics. All programs are first come first serve. So if you dont have it running in the background you may miss some tests.
        Marc

        Reply
  3. Melinda

    This sounds interesting, I’ve never heard of it before. I definitely wouldn’t mind making a few extra bucks a month so I might have to give it a whirl 🙂

    Reply
    1. Marc Pintar Post author

      Like I said I just run it in a background window and when I hear the ding check it out. It really is not hard. You do have to download some capture video program they have but it never runs until you start a recording and you see it shut down when you are finished.
      Let me know how it goes for you.
      Marc

      Reply
      1. charlotte

        hello just wondering how often do tests come in?
        Thanks

        Reply
        1. Marc Post author

          Charlotte,
          They come throughout the day all the time. It really depends on your demographic you fit into. Thanks for the comment.
          Marc

          Reply
  4. Michael

    You give very good advice that many people should follow to avoid all of the Scams out there. Great Job!

    Reply
    1. Marc Pintar Post author

      Michael,
      Thank you for the note. I really appreciate it. Please let me know if there is anything I can help you out with in the future.
      Regards,
      Marc

      Reply
  5. Allyn

    Marc, I’ve tried the survey route myself and kept hitting what you mentioned. I’d go all the way through the survey, typically 10-15 minutes, only to be told I didn’t qualify. I hit that enough times to know it wasn’t something I wanted to continue doing.

    You’ve presented here an opportunity that is no cost to join and obviously actually pays you for the work you do. That seems like a legitimate opportunity right off the bat, though as you say it won’t replace your income.

    Do you find that you “win” the chance to test most of the time? The idea of having to have it run in the background and jumping over to respond to the “ding” seems a bit stressful.

    Reply
    1. Marc Pintar Post author

      Allyn,
      Great question. I take the time to read what the test is about before I even try to “win” the test. If I dont want to do it, I just skip it. If I like the idea I go ahead and start it. I would say I win about 90% of the test I try. As far as going through the scanner they do a pretty good job of sending you stuff you should qualify for if you fill out your background info and if you dont qualify it is only about 1 minute of your time at the most. Probably closer to 15 seconds.
      Let me know if you decide to give it a try and how it works for you.
      Marc

      Reply
  6. Emanuel

    Finally I found a website with all the information that I was looking for.
    You have some great information here! I am just learning about Online Jobs Opportunities, so I learned a lot. Thanks!
    I will try this User Testing, to see how it goes.
    You saved my day.
    Thanks a lot.

    Reply
    1. Marc Pintar Post author

      Well, I am glad you found the post so useful. Again it is not something you will get rich at but it can bring you a few extra dollars. Thanks for the comment.
      Marc

      Reply
  7. Howie

    Great review of a truly underappreciated resource. I utilize the free peek user tests to get some truly unbiased feedback on my websites and I signed up as a tester. It’s awesome and such an easy way to earn a little extra money. You won’t earn enough to quit your day job or anything, but the extra $20-50 I make a week is nice. The way I see it, I pay off a bill or two with the money earned from these tests. Plus, I have gotten some great feedback from other users about things on my own site that needed some tweaking that I hadn’t even thought about. I would recommend anyone who has a website, at least take advantage of their free user tests and sign up to be a tester because hey, why not? Thanks!

    Reply
    1. Marc Pintar Post author

      Howie,
      You are absolutely correct. You are not going to get rich, but you can definitely pay some bills, or have a nice meal, or pay for hosting. It doesn’t take long and you make a little bit of cash. Great system overall.
      Thank you for the comment.

      Reply
  8. Wendy

    Is there a cap on how many tests a person may take? How many opportunities would you say are available per week? Do you need special equipment, lke a headset microphone?

    Reply
    1. Marc Pintar Post author

      Wendy,

      Thank you for the questions. There is not a cap on how many tests you may take per week. On any given day you can have 15-20 opportunities to qualify for a test. That sounds beyond great, but many of them you will not qualify for. You can take tests that you dont qualify for, in some cases, but you will not get paid for them and you will get lower feed back ratings. Feedback ratings are important because after you get 5 ratings with an average of 4 stars or more you qualify for mobile testing.
      You dont need any special equipment but if you have a headset with a microphone on it, the sound will be clearer. I dont use one, but sometimes I know my sound isnt the best. For the mobile tests you need to have a special camera, that they send you for free. So I guess the answer to your question is that no you dont need to buy any equipment.
      Now for a final point on the mobile tests. You get paid more for them. You get paid $15 per mobile test so you want to get qualified. It takes a bit to get the feedback. I can generally make about $100-$150 per month with very little effort. It wont replace an income but it can give you a bit of extra cash.
      I hope that answered your questions. Let me know if you have any other concerns.
      Marc

      Reply
  9. Grace

    I was wondering is 200$ is what u canmake max in a month. Aren.t there so many test in the dashboard or do you already have another job?>

    Reply
    1. Marc Pintar Post author

      Grace,
      I made $200 max in one month. I think that it really depends on you. I dont think it can replace a full time income, but that is just my opinion. I am a very busy person. I run more than one blog, I teach English as a second language, and I run a small restaurant with my wife. I hope that makes sense to you. Please let me know if you have any further questions. Thank you for your comment. 🙂
      Marc

      Reply
  10. Jonathan

    Hi Marc,
    How long does it normally take your videos to be reviewed? Im ticking into the start of the second day later :/

    Reply
    1. Marc Pintar Post author

      Jonathan,
      The initial test took about 2 days for a review. Not every test will you get a review from the client. Some people ask for reviews at the end of the test, but you really shouldn’t do that. Just let the other reviews come naturally. Keep doing your reviews and you will eventually get the 5 natural reviews so that you may do the mobile testing. If you are talking about when you get paid, then it is exactly 7 days to the minute from when the test was completed and uploaded.
      I hope that helped Jonathan. Let me know if you have any more questions.
      Marc

      Reply
      1. Jonathan

        Thanks Marc,
        Emailed support jsut before you replied and they said it was to do with adding support team feedback and so the first would take the longest to review. However since then I have reieved no new tests despite a 4.5* rating. Is this to do with my time zone? (British) meaning i will only recieve tests from 4pm (8am PST) onwards?

        Reply
        1. Marc Pintar Post author

          Jonathan,
          I dont believe it has anything to do with your timezone. It really just depends on your profile. Make sure your profile is completed as best it can. It is also one of those things the more tests you do the more test that are available to you. At least that is my experience. As I have said in the past, I just keep it running in an open tab and when I hear the ding I go to it and see if I can do the test or not. Before you know it you will have done several tests.
          Best of luck to you and keep us posted.
          Marc

          Reply
          1. Jonathan

            Status update – I’ve recieved 3 job invites yet all of them I did not pass the screener… *sigh*

          2. Marc Pintar Post author

            Keep trying. The thing I like about the screeners is they dont take a lot of time. Many other programs that have screeners sometimes you can be 20 min into it and then they say sorry. I want to see you make some cash. I dont make any money off of this program at all, they do not have an affiliate program. It is just one that I have used. The more you try the more they will get you test you qualify for and the better job you do on those test the more you will get as well.
            Please keep us posted.
            Marc

        2. Jonathan

          Hi Marc,
          Well I have recieved fairly little tests, despite my rating and have only done two in the last 10 days (the first $3 one and a $10) but I guess my info does not meet what most companies want 😉
          Thanks for the help,
          Jonathan

          Reply
          1. Marc Pintar Post author

            I went back and checked on my first month of testing. The first 10 days I had 3 tests done and over the first month I made $120. The good news is the $3 test only takes 5 minutes. Once you become proficient and get enough tests you will find that most of the test only take about 15 min and the peek tests ($3) take about 3-4 minutes. At least that is what I find. If you see a test with a yellow button that means there is not a screener, click on that one first and fast. Everyone qualifies for those and they fill fast.
            Hopefully that helps.
            Marc

  11. fercho

    Good information, glad I found this site and the review.
    I got a question, do you have a set schedule or can you do this anytime you like? I’m thinking something early in the morning 6-8am or late at night 10pm-12am.
    Do you have to do it Mon-Fri or can you spend some time on the weekends?

    Thanks for the info.

    Reply
    1. Marc Pintar Post author

      Fercho,
      Thank you for the compliment and welcome to the site.
      You can do it anytime of day or night on any day. New tests come up at all hours of the day.
      Good luck on earning a bit of extra cash. Let us know how it goes for you.
      Marc

      Reply
  12. Dawn

    Thank you for all the great information. My question is, is it safe to download the information that records your movements? Can they have access to other things on your computer like passwords and online banking information? Thank you.

    Reply
    1. Marc Pintar Post author

      Dawn,
      Very good question and an honest concern. The program only starts when you are running a test. As soon as the test is completed it shuts down. You can see when the program is copying your screen. It does not copy your keystrokes. That being said I would not do anything that has sensitive information on it while the recorder was on, but I have been using it for over a year without any issues.
      Thank you for the question.
      Please let me know if you have any other questions.
      Marc

      Reply
  13. virat

    how many surveys per week /mnth we hv to do ????
    maximum how many u got in a mnth ???

    Reply
    1. Marc Pintar Post author

      The most I have made was a little over $200 in one month. I dont go crazy over it you might be able to get about $250 per month, but I doubt you will get more than that. the issue is not the amount of the surveys per week or month but instead the timing they are released and filled as well as if you fit the demographics.
      Once again this is not a get rich thing, but instead a way to earn a little extra money with a little efffort.
      Marc

      Reply
  14. Christopher Williams

    This is all great information and I’ve already made my first $3 dollars on the site and am now waiting for the review so I can take more. I understand that this cannot replace an income for a regular, employed person. However, I recently got laid off so have had nothing better to do at the moment than sitting at my computer for a good 8-9 hours per day applying for jobs (occasionally leaving to apply somewhere in person or go in for an interview). So for someone currently spending almost all their time online and going after every test that becomes available the minute it does, do you think I’d be able to wrack up more than the average amount, or do you think it would remain the same based of the availability of the tests?

    Reply
    1. Marc Pintar Post author

      Christopher,
      Thank you for your comment and I am happy you have made $3. The best part is that it is quick and easy. I am glad it is working out for you. I am sorry to hear about you getting laid off. I dont really know the most you can make in a month. It really depends on your demographic and what they are looking for on each test. Also the more tests you take and get high rankings on the more tests you will receive.
      This is from my personal experiences, the numbers that I came up with. Please let us know how it all works out for you. You can also try blogging if you have the time you could possibly get a good income from that. The best thing about it is once you get a job you can still do it in your spare time. You can learn how to do it at Wealthy Affiliates.
      Thanks again and best of luck to you.
      Marc

      Reply
  15. chika

    i have an hp, i downloaded the installation kit, tried to run it and i get a message saying the microphone plugin tester needs to be launched with an application choose from the following, whih program? or it this like a hint that i dont have a microphone? i thought i did

    Reply
    1. Marc Pintar Post author

      Chika,
      I believe that is stating you need to set your microphone on the system. I am not sure though. Did you try to contact their support team? Sorry it took me so long to get back to you. I had a small show that I was recording for a friend over the past 2 days.
      Marc

      Reply
  16. Nikki Christian

    Marc,

    Thank you for this article. I was looking to make some extra cash for cruise I am going on at the end of January and because of the article I decided to give Usertesting a try. Yesterday was my first day. I did an android test and then it said I could not test again because they wanted to check my work as it was my first time. I logged back on today and got $10 and a 5 star rating right off the bat! It was easy and fun. I do have a few questions. First, if they want 20 minutes for a test and you go over or a few minutes under how does that affect you and also how do you keep track of you time personally? Do you set a timer or just watch the clock? My second question, the one test I took had a link at the end to answer their personal questionnaire that was additional questions. Is that typical? Should I be doing their 20 questions through usertesting and then also clicking their link to answer additional questions? Thanks again for the article. It was very helpful.

    Reply
    1. Marc Pintar Post author

      Nikki,
      I am glad you found it useful and were able to get through the first test without an issue. They do have some tests that will last longer naturally and they know that so they will pay you for your extra time. I have a 4 and a half star average rating on all of my tests. Some take me 10 minutes, some take me 15, rarely do they take me the full 20 minutes. They also have the peek tests which are much shorter they want it to be as close to 5 minutes as possible. So to answer your question just do a thorough job and you will get compensated and continue to get good ratings.
      What is normal as far as the questions go, is after the recording there are normally 3-5 quick questions for you to answer. They are in a pop up. I have not had a test where I had any additional questions from a link.
      Thank you for sharing your experience and good luck to you. Have a great trip and please please share with your friends and check out some of my other recommendations. 🙂
      Marc

      Reply
  17. Sunny

    Do you have to talk through this testing?
    If yes, I guess I can’t really try this, :/ I’m not an English native.
    And also doubt if they will let foreigners try it

    Reply
    1. Marc Pintar Post author

      Sunny,
      Yes you do need to speak through the test. They want you to give your opinion orally. They do allow foreigners to try but it needs to be in English. I have seen some tests on rare occasions in other languages. You can always try and they can say no, but it never hurts to try. The link for User Testing is not an affiliate link. They dont have a program so it does not benefit me if you try and dont get accepted. I really just like seeing people succeed. Please let me know if you try it and it works for you. Best of luck to you.
      Marc

      Reply
  18. Andrea

    I go through multiple preview questions and never qualify for the tests. I have completed two tests and have made less than $20. I have used the site for about a year. Part of problem, as you stated, is that you have to catch a test as soon as they post it,then you have to qualify. On one of the tests I completed, the instructions were ordered incorrectly, (the applicable screen was one screen ahead of the instructions) so I don’t think the test went well. It will work for you if you are in front of your computer all day and can take an uninterrupted 30-40 minutes at a moments notice.

    Reply
    1. Marc Post author

      Andrea,
      I have to say I haven’t been on the site for a while. I honestly never really had a problem earning more than $50 a month with very little effort. Thank you for sharing your experiences with us. I have taken only a handful of tests that have taken 30 to 40 minutes and those tests I got paid $20 for instead of the normal $10. Most of my tests take about 12-15 minutes for me. I am sorry it did not work out for you. Once again thank you for sharing your experiences.
      Marc

      Reply
  19. Smitha

    Hi Marc,

    I’m so glad I found your review. I have been toying with the idea of testing this site to make some extra money (Boy would I like to make some), but I was a bit sceptical if it was genuine site that pays or pure waste of time. I have registered on so many survey site that says that they pay, but it was sheer waste of time and money,

    Reading your review and the other users posting queries and your response was informative and encouraging. I registered on the site, but I am yet to download/install the recording app and try my first test. I’m from India, so I hope its not a drawback for me to try and make some lil cash on the side.

    Wish me luck!

    Reply
    1. Marc Post author

      Smitha,
      Please keep me informed how it goes for you. Just be patient with it. It is a good way to earn some extra money. Not a way to replace an income. As I said in one of my previous responses it is easy to make an extra $50 a month on the site. At least that is my case.
      Marc

      Reply
  20. Marie

    When you take a video, do you have to show your face? Or can you cover up the camera and just record your voice?

    Reply
    1. Marc Post author

      Marie,
      It takes a screen capture not a video of your face. Your webcam does not turn on. They are just recording your voice and your screen.
      Great Question!
      Marc

      Reply
      1. Sandy

        I was wondering this also so I am glad the question was asked b/c I don’t want to get tarted up just to apply!

        Reply
  21. John

    Hi Mark,

    Great review, as a college student I have been looking for a simple way to make a few bucks and I ended up here, I have read many good reviews and it got me thinking to try. Unfortunately english is not my first language and, even if I have some certifications, I do not know if I’ll ever be chosen since it seems to be an english speaking oriented website (a requirement to be a tester is to speak basic english). Do you think is it worth the time?

    Reply
    1. Marc Post author

      John,
      It really depends on how confident you are at speaking in English. You will need to be able to talk for 15 to 20 minutes in English. If they cannot understand your spoken English then it would not do them any good and you would be rated poorly. If you are rated poorly you will not get very many offers for tests.
      I am sorry I could not give you a more direct answer.
      Marc

      Reply
  22. izawm

    Hello Sir Marc im from Philippines can i earn or able to join in Usertesting.. thanks

    Reply
    1. Marc Post author

      I believe you can use it. Try signing up, I really have no affiliation with Usertesting at all. It is just something that helped me get started so I didnt have to come up with any money out of my pocket.
      Please let us know if it worked for you.
      Marc

      Reply
  23. Ari

    Well I tried to sign up today but got some email saying they couldn’t accept me as they have more than enough applicants. I’m not sure if this is a legit excuse or a nice way of saying sorry you bombed the sample. Either way I’m disappointed as I could use the extra money and this seemed like a nice fun way to do so. Has this happened to anyone else?!

    Reply
    1. Marc Post author

      Ari,
      I have not run across this response from them at this time. It could be your demographic is full, not the actual system is full. I am sorry you were unable to utilize the system. Please feel free to take a look at my other recommendations if they are suitable for you.
      Thank you for your comment.
      Marc

      Reply
  24. Sam

    Marc,

    I am brand new to this kind of thing and just signed up for user testing about thirty minutes ago. I completed the sample test and recording and was notified my video would be under review as soon as possible. The email stated that it is possible I will not receive confirmation that I made the cut to be a tester to up to a week. Do you remember how long it took before you could start taking tests??

    Reply
    1. Marc Post author

      Sam,
      Sorry for the delay I was traveling. If I remember it took me about 3 days before I was approved. That being said it varies with how many new requests they have as well. Let me know how it goes.
      Marc

      Reply
  25. David Guilarte

    Hello, Mr. Marc. I have a question: How much does a tester have to talk?

    Could i be very concise? I mean, taking care about all the details on the website and covering all of them but not using too many words.

    Do you have a sample video of your own working on a test?

    Thank you for all this valuable information

    Reply
    1. Marc Post author

      The more you talk the more they like it. You can be concise as long as you talk the entire time. Most of the test that I do are about half the amount of time it suggests. That being said I have a 4.5 star rating.
      You dont get a sample video, it is not really a video of you but a video of your screen and your voice.
      I hope that helps you. My best suggestion is to give it a try, I really have no affiliation with them, it is just something that has helped me out in the past.
      Marc

      Reply
  26. E-Dalila

    Hi there, I am here to make a bad review of UserTesting.com. (I am sorry)
    If you are intending to make money with this company but you are based outside the US. Don´t bother since it´s not gonna work for you. I had read great reviews of the website so I decided to give it a try. Big mistake.

    At the beginning it looks like a very friendly website that promises you good work easy to do. Qualifying to become a tester is easy, even if your native language is not English. You record a sample video and then you are ready to begin. Problem is, I never begun…in two months, I didn´t qualify for any tests. Not even one. I kept answering questions to qualify for surveys. And I didn´t qualify for any either.

    After two months of disappointment, I was hesitating whether to close my account or not. So I decided to send them a message, telling them what my situation was, and asking if there were more alternatives for people with my demographics. I did say to be honest, on my e-mail, that I was thinking about closing my account, but that I wanted to hear what they had to say first.

    Very well, the rude agent that answered my e-mail, didn´t answer all my questions but completely REMOVED my account without giving me chance to at least give it a last try.

    I complained again, telling them that I was after an explanation from the company and that I was going to be the one that decided whether to close my account or not, manually.

    Another agent, a more polite one, apologized and tried to reactive my account. But he couldn´t as it was completely wiped out of their system (THEY ARE RUDE!!!)

    In any case, this poor agent, sent me the link to sign in to UserTesting again. From scratch. Because my account and the training tests I had passed, were deleted.
    Of course I didn´t sign in again. I mean, what´s the point? I made the effort to become a tester, to record my sample video and then I had no work for two months. And when I decide to complain, they wipe out my account with no chance to recover it.
    I don´t want to think they discriminated me because I am not American, but these guys and their rude way to proceed don´t really help themselves. I wouldn´t recommend this company to anyone outside the US.

    Reply
    1. Marc Post author

      E-Dalila,
      I am sorry you had a bad experience with the company and thank you for sharing it with us. I do not know all of the circumstances surrounding your particular situation. I also have to say I do not blame you for not wanting to start all over.
      I would say that if your English skills are not strong then maybe you should stay away from the site, although there are some tests in other languages as well. I have lived in several counties and currently am not in the US. I have not had an issue because I am outside of the US.
      That being said I can see that you have a good grasp of the English language at least in written form.
      Thank you again for your comment and sharing your experiences with us.
      Please let me know of there is anything I can do to help you.
      Best Regards,
      Marc

      Reply
  27. Mahdian

    Hey Marc. I see this article and interesting for work on it. But I’m not fluent at English language especially at speaking. Although i don’t want to keep away from this chance…
    Have you any solution or advice for me? A lot of thanks.

    Reply
    1. Marc Post author

      Mahdian,
      I am not familiar with any of the other language testing sites out there. I am sure they have some. User Testing does occasionally have tests that require you to speak another language, but to be honest they are few and far between from what I have seen. You can try a search and see what programs you could use that are good for your native language. If you want please let me know your native language and I will see what I can find. See if I can find one of the better systems out there for you.
      Marc

      Reply
  28. Mahdian

    Thanks for replying
    My native language is Persian (Farsi) and I think there is no other user testing site by my language. So is there any chance to working at usertesting.com by fair level English language skill for me?
    How much important dialect for this site?

    Reply
    1. Marc Post author

      Mahdian,
      Sorry it took so long for me to respond to you this time. Weekends are always too crazy for me. You can try it and see if you pass the test. Accent does not matter on usertesting. You need to be able to be understood. What you can do is try the test, if you pass then you know you can do it, if you dont then you just lost 15 minutes of your time. I say give it a try, not much to lose.
      Marc

      Reply
  29. Kirra

    Hello, Is UserTesting avalible for teenagers? Like 13 years old? I am searching to make some extra money for school so I think this site might be good, but I am not really sure if this is age-restricted or not, also does this site pay on e-mail based paypal accounts or Credit-Card?

    Reply
    1. Marc Post author

      Kirra,
      Sorry the minimum age for Usertesting is 18 years old. They pay to any paypal account.
      Marc

      Reply
  30. emapie

    Hello sir. i have tried usertesting. i am just a bit concerned that most of the test that i can do is with my mobile phone, im a bit concerned about the security of the information on my phone that the recorder will have the access to. of course i will not be doing anything else while doing the test. but since it has access to my phone’s info, will it record intimate details like my Phone contacts, Note Pad, Calendar, where people usually save information.. so.. is it safe ? c”,)

    thanks for your time answering sir.. have a nice day!

    Reply
    1. Marc Post author

      emapie,
      I have been using them for over two years now and have had no issue with any kind of security violations. I only run the program when I have other things off. Again this is just my experience.
      Marc

      Reply
  31. Angela

    Are you required to have a headset with mic? How about camera? Do you get to choose the time of work? Thank

    Reply
    1. Marc Post author

      Angela,
      I never use a headset or a mic. I just try to go someplace quiet. I use my laptop, which of course has a built in mic. You dont need a camera, unless you are an advanced user, but they send you the camera. The way they see what is happening is they take a screen cast of what you are doing on your computer while taking the test. You can do this anytime you want. Like I said I just do it to earn a few extra bucks each month.
      Marc

      Reply
  32. Cassandra

    Hi
    I’m glad I ran across this blog because I attempted to download the program and it was requesting credit card information and to my understanding, User Testing is free to join. Why would this site be asking for my credit card information. It did say I would not be charged, initially, BUT why would they charge me at all if they are paying me to review the websites. Marc, you don’t mention anything at all about being charged ever by this company. Is this something new they are doing?

    Reply
    1. Marc Post author

      Cassandra,
      I dont know if any reason they would ever need your credit card number. You are paid through paypal.
      Marc

      Reply
  33. Amanda

    Hello! It was a great review, seems like a really good opportunity to earn a few extra.
    Considering your experience, are there any more kind of this site, where I can also earn extra money? I am sitting all day at home and trying to find some good options not to be completely useless 🙂 would really appreciate your advice! Cheers

    Reply
    1. Marc Post author

      Amanda,
      Thanks for your post and I am glad you found my site. This is an easy one there are others that I have tried but never really had any luck with them. If you really have some time I would suggest Wealthy Affiliate or Earnest Affiliate. I think both are great programs.
      Right now I am in the middle of a big case study that “should” finish mid April or beginning of May. So far I am very pleased with the results but dont want to say much more than that until I prove it works for me. This is not something I have blogged about yet, so stay tuned and keep your eyes peeled.
      Let me know if there is anything you would like me to review and I will see what I can do.
      Marc

      Reply
  34. Ricardo

    I read through the comments and I can’t believe how many times you had to answer the same questions over and over again- people are so lazy! Being as busy as you are- blogs, restaurant, teaching, etc, I don’t know how you find the time. Thanks for the great information but I don’t believe they are accepting new applicants anymore (unless you fit a specific rare demographic).

    Reply
    1. Marc Post author

      Ricardo,
      Thank you for the comment. Actually I like answering the questions. Even though they are the same questions. First of all I like hearing from my audience and interacting with them. Secondly it all works into the search engine algorithms and leads credence to what I am doing.
      As far as being very busy, I look at my websites as a break from my busy day so I really like the time I spend on them. I just checked with them and I don’t see any limitation on them accepting new applicants, but thank you for the update.
      Marc

      Reply
  35. Norman

    HI Marc

    Great blog. I applied yesterday and went through their sample test. I got a reply today asking me to redo the test due to some performance issue. Do you know what that could be? I did the microphone test and did see the wave (indicating that the mic was working) but was somewhat on the low side of the graph.

    Norman

    Reply
    1. Marc Post author

      Hi Norman,
      Thanks for the compliment. Remember I really have no affiliation what so ever with User Testing other than I use them and like them. That being said, I would recommend going someplace quiet as well as using a headset microphone. This could resolve the issue. Maybe the low volume, as you indicated, as well as the background noise was a bit too much and made it difficult to hear.
      Good luck and keep me posted.
      Marc

      Reply
      1. Norman

        Hi Marc

        I finally got approved after redoing the sample test within a day.
        I do see many peek tests in my dashboard. Do you also getting star ratings for doing peek tests or just on the regular tests?

        Thx
        Norman

        Reply
        1. Marc Post author

          Norman,
          Glad to hear you got approved! Congratulations. I believe you get ratings for both. You wont always get a review. In fact I think I did about 20 tests before I had 3 reviews. My point is dont worry about the reviews. Just do the tests.
          Marc

          Reply
  36. Earl

    Marc,

    Great information, what would you estimate the number of Test you can do in a day?

    Reply
    1. Marc Post author

      Earl,
      It varies and depends on a lot of factors. This is not something to take over your income. It is something to get a few extra bucks a month into your bank account. I am happy when I get 2-3 a week done. But I have gotten as many as 3 tests in a day. I personally use it to pay for my online activites, such as hosting, auto responder, and other things I need for my business.
      Marc

      Reply
  37. Christina

    Thanks Marc for breaking this job down for us! I got to know about User testing from another blog but she didn’t really go into as much details as you did! Especially since there seem to be many job scams online these days, i just signed up and completed their sample test. Hope to hear from them soon whether I am accepted into their program!

    I also just joined WA last week (my ID is Jezebel86) and am enjoying the community spirit there. Previously I have taken a course on SEO and they do offer a community/forum for students. I guess problem is not many people are as enthusiastic to help one another out or even some of them may not do IM anymore. I am unemployed now so like to use this time to build a few online businesses for myself.

    Cheers!

    Reply
    1. Marc Post author

      Christina,
      Thanks for the comment and keep us posted on your progress both in WA and User testing.
      One of the greatest things about WA is the interaction with others and their willingness to help.
      Marc

      Reply
  38. Jake

    Hi Marc! I’m currently testing the website. On your rate of $50-$200 income, is that based on a daily completion of 1 test?

    Reply
    1. Marc Post author

      Jake,
      I would do a few a week not a day.
      That is how I worked it. If I could do a few a day I would. Sometimes I would get one sometimes none. But it all works out in the end.
      Marc

      Reply
  39. Breanne

    Thanks for the information! I am going to try this out for myself.
    I want to tell you that I was happy when I clicked on your page because I found you through a Google search, but we share a community in common! Congrats on top ranking for this keyword, and I will look out for you over on WA! 🙂
    – Bree a.k.a RushingBee

    Reply
    1. Marc Post author

      Great to hear Bree.
      Please contact me in WA and if you need any help I will be happy to help you out!
      Thanks for the comment and let me know how User Testing goes for you!
      Marc

      Reply
  40. Maria V.

    Hello Marc! I have tried to read all the comments but there are too many, so I’m sorry if this question was already made.
    If I get on page several hours every day, do you think it would be possible to earn a little over $ 50? What was the difference between the times you win 50 $ and the times you’ve won $ 200?
    I have free time and wanted to know if this would help me to do a little more each month if I work part-time.

    Reply
    1. Marc Post author

      Maria,
      I would just let it run in the background. That being said it really depends on your demographic and if you match up to what they are looking for. I really dont spend much time on the site now days. I work on other projects. Maybe I should try it again. That being said, thank you for the comment and please let us know how it goes for you.
      Marc

      Reply
  41. Eric

    Hi Marc!

    Awesome post, it opened my eyes to a great way to make some extra pocket cash. Are there multiple testing companies out there? Would it be possible to be a part of 4 or 5 different testing sites and have a more consistent flow of tests available? Also, are the mobile testing sites similar? Do you have any experience with those?

    Thanks!

    Reply
    1. Marc Post author

      Eric,
      There are other testing companies out there. I personally did not do well with them. That being said I might not fit into their demographic that they want. Some of them that I know about are Youeye, WhatUsersDo, and TryMyUI. If you chose to do that please let us know how it goes.
      Marc

      Reply
      1. Christopher

        For anyone out there running Linux on the desktop, it looks like TryMyUI actually has a Linux-compatible screen recorder.

        Reply
        1. Marc Post author

          Christopher,
          Thanks for the info. I appreciate the comment.
          Marc

          Reply
  42. jyothi

    i want to know when recording take place our voice and only screen are recording not us right?i just want to conform webcamera not working at that time.

    Reply
    1. Marc Post author

      The recording is only of your voice and screen. It is very easy to tell when the recording is on and off. Your Webcam never turns on. Other systems similar to this one, do have a webcam recording, but not this one. Just another reason I like it.
      Marc

      Reply
  43. Lukasz

    Hi, and thank you for your post on user testing. I was wondering if you could help me. I just started with user testing today and done 2 peek tests. I was wondering if they show up on “completed tests” tab on my dashboard, as the only information I can see there is: “You currently do not have any completed tests.”. Is this normal? Also when is the “payment pending” amount being updated? Is it updated straight after I complete a test or after some time (maybe after the customer has rated the test??)? Any information on the subject greatly appreciated. Regards, Lukasz

    Reply
    1. Marc Post author

      Lukasz,
      It has been a while since I have run any test. I really should do it but I have been busy with other projects of late. If I remember correctly it shows up as pending right away. After you have been approved from your initial test, then you can run all the tests you can. The payment is exactly 7 days to the minute from you completing the test. It doesnt matter if the customer rates you or not. You actually will only get 1 in 10 customers rating you. At least that is what I used to get. I hope that helps answer your question.
      Marc

      Reply
  44. Raki

    Hi,
    I have been using user testing for about a week now,do they send out tests on weekends as well??

    Reply
    1. Marc Post author

      Raki,
      Yes, They do have tests on weekends as well. Sorry it took me so long to respond to you.
      Marc

      Reply
  45. Ravi

    Hi Mark.
    I wanted to know that If they pay $10 for each task and it takes around 20 minutes. How come you earn only $50-200 per month? Does they provide limited tasks to each user or they take much time to pay for each task/

    Reply
    1. Marc Post author

      Ravi,
      The tasks are not unlimited. There are only a limited amount of tasks available. Also someone else might start the task before you get the chance to do so. Then you need to wait for the next one to come up. This is why I would run it in the background while you are doing other things.
      Marc

      Reply
  46. Emma

    Hi Marc, I have been contemplating doing the User Testing for a bit of extra cash. I don’t have a proper headset but I have a pair of headphones that include a microphone in the cord, if you know what I mean, like the ones you use for a phone – do you think these could work? I’m worried that if my sound is too muffled they will knock me back on the application, but I also don’t want to buy a new pair if this doesn’t work out.
    Also, I’m wondering if you need to be commenting the whole way through the test? Or can there be silences? I just had a practise at doing one and it seems like a long time to keep continually talking for.
    Thanks for your help and really great info on this website!
    Emma

    Reply
    1. Marc Post author

      Emma,
      Great questions and thank you for taking the time to ask.
      I personally dont use headphones. I just go to a quiet place in my house and begin the test, speaking clearly. I just tend to ramble my thoughts about the site. I try not to have many dead spaces in the sound. I am sure that I do have times when I am quiet though. Just give it a try. You can always run a retest and they will let you know what you did wrong. I have no affiliation with them, I just realy like the system and was useful to me.
      Marc

      Reply
  47. Steeve

    Hey Marc!

    That’s my first visit to your website and Well done! It is invaluable and did want to leave without saying congrats.
    Answering most of the same questions with kindness.
    Actually I just add your website to my favorites.

    Cheers and Peace in Jesus,
    Steeve

    Reply
  48. Anshul

    Hi Marc I am from India can i use usertesting.com for earning if yes give me information how i can work and kindly tell me the sources to earn money which are available in India
    Thank you

    Reply
  49. Michelle

    I read through all the comments and I commend you on your consistent feedback. I just signed up for usertesting today. I am a stay at home mom so I don’t sit in front of the computer all day, but I do have immediate access to it when the kids are in school. My question is, does usertesting send out an email to me when a test is available? I could have my phone alert me when I receive an email from them.

    Reply
    1. Marc Post author

      Michelle,
      They do occasionally send out emails, but the tests are typically filled quickly so they dont have time to send out an email on most of them. This is why I would run it in the background.
      Thank you for visiting my site and leaving a comment.
      I hope that answered the question.
      Marc

      Reply
  50. Fedor

    I have been testing websites for some time now and Usertesting.com is a site that pays, but there are others as well. My favourite sites are Whatusersdo, TEST.IO and Utest where Analysia is basically a 0 out of 10.

    Reply
    1. Marc Post author

      Fedor,
      Thanks for your comment and I agree there are other sites that work very well. I appreciate you sharing your experiences. I just have been more successful with Usertesting
      Marc

      Reply
  51. Jade

    Hi Marc,

    I’m curious about the “living in a country that doesn’t accept paypal”

    I have a PayPal account from my home country but live in Guatemala which does not have PayPal.

    I receive payments to my Paypal account fine whilst I am here but does user testing go off where my internet source is coming from to determine this?

    Should I use a VPN?

    Thanks in advance for your help 🙂

    Reply
    1. Marc Post author

      I personally always used a VPN when running tests. When I first started using it, I lived was living in China and went back and forth to the states. It just made it easier for me.
      Marc

      Reply
  52. Bob

    Hi Marc,
    Thank you for all your great information about this site. I’m 74, live in Chicago. I would like to become a UserTesting reviewer but I am wondering if my age would limit or disqualify me from getting many tests. I have the time so I would like to do a few each day.
    Thanks again.

    Reply
    1. Marc Post author

      Bob,

      Thanks for the comment and question. I do not know the matrix that they use to determine your qualifications. I am just a user that has enjoyed their services. This is not a program to make an income from. Instead one that you can make a few extra dollars a month with very little effort.
      Marc

      Reply
  53. Paul

    Marc,

    Any recommendations to make an extra $500- $700 online monthly instead of annually?

    I just got accepted for user testing and will try it today.

    I was hoping to try English tutoring, but it seems most are looking for certification. It would be good to earn first before paying for additional training like bookkeeping requires too.

    Reply
    1. Marc Post author

      Paul,
      What I did is I used UserTesting to pay for Wealthy Affiliate and and once WA started paying for itself I found myself focusing on it instead. If you don’t want to do internet marketing and like to write you could also freelance at places like Iwriter. This could certainly bring you in $500-$700 a month depending on how hard you are willing to work.
      I personally prefer to have my writing make money for me in the long run rather than a one time deal. That is why I chose internet marketing. I have several niches that I am involved in. With WA you can chose whatever your passion is and they teach you how to do it.
      Marc

      Reply
  54. Benny Hana

    As someone who knows alot about how user testing works, I am glad to see that there are posts out here that are honest about sharing their experience with User Testing. No it is most definitely not a scam, I was proud of the fact that they helped put extra cash In people’s pockets and allow real users to make a difference in the way new products are designed. It’s a win win situation for everyone and all that is asked of you is some patience, be honest, and a bit of your time.

    Yes sometimes there are way too many screeners and that can be tough, that’s just the way it is until there’s better mechanisms in place.

    For those who are asking if being 60 + disqualifies them. I’d say no because that’s a population that companies have a hard time reaching and if anything, this may play to your advantage, since there’s relatively a small pool of older populations who participate in this type of feedback.

    Yes you won’t get rich on this but one thing people don’t notice is that there are tons of higher paying and super fun type of studies that you can sign up for. For example, your test may take anywhere from 30 mins to an hour, those pay at much higher rates. Some have follow up tests which provide more income opportunities. There are also moderated sessions ( or 1 on 1 interview), focus groups, diary studies ( studies that require more involvement such as journals, homework, trying out a new app or game) and these can pay upwards of a hundred or even a few hundred ( depending on the amount of time and effort required). You may find these high paying ones by doing surveys that you find in banners at the top of the page when you sign in. They can take much more effort but they pay much more and usually are lots of fun and are relevant to your interests / habits.

    People at UserTesting really do care and make a lot of effort to be fair and keep their testers happy. There may be an occasional test that perhaps you didn’t get a good rating on or perhaps a website was broken but I would suggest to reach out to support. In a vast majority of cases they will be happy to do what they can to make you happy and keep you as a tester. With that said, don’t be a jerk and abuse this or else this may be subject to change.

    Lastly, don’t lie. There are mechanisms to catch people and it is just a sucky experience for everyone. You will be caught and won’t be paid, the customer who is coming to you for honest feedback now has wrong data which makes it harder for companies to build the products that people love. There is no benefit to doing this and everyone loses. You will get caught.

    Reply
    1. Marc Post author

      Benny,
      Thanks for the great comment! You have a lot of great information in there. You obviously have also used them to your benefit.
      Please let me know if there is anything I can help you with in your own personal journey.
      Marc

      Reply
  55. stephen

    hey marc.
    rilli found dis article helpful.
    just wanna know if as a nigerian
    i can benefit from this site.
    considering the currency indifferences
    $50 is a gud some of money in
    my currency.
    so pls just sincerely tell me what you think,
    should i give it a try.
    must hard i av just basic skills
    in computer.

    Reply
  56. Hanson

    Hello Marc,
    First and foremost would like to thank you for posting such non affiliated program website review,
    One of the best I’ve seen online.
    I’m from Ghana with a little English proficiency skills, also paypal is flagged here but was wondering if there’s any way I can get on the system and make some few extra cash for from here.

    Reply
    1. Marc Post author

      Hason,
      There are other processors out there like Stripe, Payza, Solid Pay Trust and more. I don’t know if they are also have flagged Ghana, but I would check there first. Once you find a processor you are able to use there are many programs out there that you can utilize. Send me an email at Marc@earnextramoneyhome.com and I will be happy to help you further, if I can.
      Also thanks for the compliment.
      Marc

      Reply
  57. Markie'D Jones

    Quick question, I finished my sample test video. I wanted to know does it take a full week to review my application or should I expect to hear from them sooner(hopefully)?

    Mark

    Reply
    1. Marc Post author

      Markie’D,
      Thanks for the question. It has been a while since I was tested. I think I received my answer within 48 hours. You should be well on your way quickly. Let me know so others know if it takes a very long time now.
      Marc

      Reply
  58. Stephanie

    Quick question please…so I have been asked to download their app, even though I plan to take the tests on my computer. I signed up on my iPad, so maybe that’s why they asked? I did the original test for entry on my computer. Do I need to download the app? It wants me to override the Trust app setting on my iPad and I don’t feel comfortable with that.

    Reply
    1. Marc Post author

      Stephanie,
      I understand if you don’t feel comfortable with it. I have been using it for more than a couple of years with no issue. Yes you do need to use the app in order to use their program. The app allows them to copy and record what is happening with on your screen when it is open. It is clear when it is recording.
      Marc

      Reply
  59. suzy C

    I use this site and like it. As I have an existing job I don’t always have the time to do all the tests they send my way. If I did I could probably average about 3 or 4 tests per day and so potentially make about $100-$150 per week. You need to get a decent star rating in order to get sent more tests, but that should happen the more tests you can do.Their instructions are clear and straightforward. The pay is reliable. What you see is what you get. No scam here.

    Reply
    1. Marc Post author

      Suzy,

      Thanks for your comment. I really appreciate it. I agree. It is something I have used from time to time and I have always been paid. Please let me know if there is anything I can help you with.

      Marc

      Reply

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